April 2024, West Mifflin: The spring 2024 educational newsletter has been released. 

(click here or on the image to view the newsletter)

April 2024, West Mifflin: At our quarterly board meeting, Pennsylvania One Call 's President/CEO, Bill Kiger, and Chair, Jerry McInaw recognized Debbie Vergenes with Peoples Gas Company, for her many years-(2018-2024) of support and contributions as a Board Member, Education Committee Chair, and her commitment to underground damage prevention.


At the same meeting, Stephen T. Krause, PPL Electric Utilities Corporation, was recognized by the board for his years of service (2021-2024) as a Board Member and his commitment to underground damage prevention. Best wishes to Debbie and Stephen!Pennsylvania One Call System says goodbye and good luck to a friend of the Corporation!

October 2024, Lancaster: Kevin German of Lehigh County Authority recently announced his retirement. Mr. German contributed to POCS in many roles for over 16 years, including as a Board Member, an Officer and Chair of the Board of Directors. We wish Kevin and his wife Robin good luck in the years to come. They will be missed.

October 2023 | Pennsylvania | West Mifflin

Pennsylvania 811 is dedicated to providing the highest quality education in damage prevention and excavation safety. We are committed to bring the industry together by offering five conferences across the commonwealth with a consistent education track. We will provide a full-day of education where experts in their field can share their knowledge and experiences with attendees. The conference is full of opportunities to learn something new. 

Keynote Speaker
Pennsylvania 811 is pleased to announce our 2024 Keynote Speaker is Eric Giguere, Safety Awareness Solutions. Eric is a renowned national speaker who shares his inspiring story of surviving being buried alive in a preventable workplace accident. Eric shares how this event almost took his life and how it has changed his life. 

Session Speaker, Sponsor, Exhibit and Advertising Opportunities Available
Pennsylvania 811 encourages participation at our conferences. You can choose to submit an abstract for considerationsign up to sponsorexhibit, and/or advertise during each conference. Deadline for Early Bird Rates is Friday, April 5, 2024. 

To learn more about our Safety Day Conferences, click here.


October 2023 | Pennsylvania | West Mifflin

Pennsylvania One Call System is pleased to announce the release of TICKET ATTACHMENTS on Tuesday, October 31, 2023 at 9:00 AM. This feature will allow users to attach documents to tickets created online.

As a result of this release, there are changes to the HTML redirects for members. The HTML link to respond in ticket deliveries and supplemental text messages will now direct users to Online Ticket Management, where members will be able to view the ticket, related attachments, and enter their response. 

Web Ticket Response will still be available as an application on the website, but it will not support ticket attachments. 

For assistance with using Online Ticket Management, click the Help Tab inside the application or watch the tutuorial on our YouTube channel. 

April 2023 | West Mifflin, PA

To All PA One Call Communications and Broadband Members,

Request for Spatial Information needed to help expand the Pennsylvania's Fiber Broadband network for Rural and underserved areas in Pennsylvania.

The Pennsylvania Broadband Development Authority (PBDA) is requesting that you share your information. Please contact Kyle Snyder, AICP - 717-787-6500 with the Department of Community & Economic Development in order to share information. Thank you for your cooperation.

As this build-out has already begun with funding from the Pandemic Infrastructure Bill you may already been seeing the impact. We strongly recommend working together through "Coordinate PA" to Coordinate and Collaborate all Projects to make all the dollars go as far as possible towards reaching the goal of bringing affordable Broadband to all areas of the Commonwealth SAFELY! Please review the Coordinate PA (CPA) and Complex Project information.

We encourage the use of CPA and the Regional Coordinating Committees to advance Broadband communications and all excavation projects. More than 40,000 projects have been entered to facilitate the "Dig Once" philosophy promised by DOT and the PBDA. I should point out that there is aerial work involved in getting this message effort done. CPA can be used to communicate that work as a part of these projects, as well.

Broadband Projects have already caused damage to facilities in Pennsylvania. Contractors just getting into this business or coming into PA from other States need to be aware of Act 50 and "HDD Good Practices" Section 5.(11.2). For more information on the requirements of CPA, please contact your PA One Call Damage Prevention Liaison.

Again, please contact Kyle Snyder to share information with the PBDA.


William G. Kiger

President & Chief Executive Officer, Pennsylvania 811

March 2023 | West Mifflin, PA

The Pennsylvania 811 Board of Directors have mandated that effective April 21, 2023, all Preliminary and Final Design Notifications must be created in Pennsylvania 811's Coordinate PA (CPA) Application.

CPA is Pennsylvania 811's web-based project coordination software tool for utility and public works project planning, design, and construction within Pennsylvania. Before, designers would either call 811 or use Pennsylvania 811 Web Ticket Entry (WTE) to place their 811 design notifications. Now, using CPA, Designers still get the same functionality of WTE, but also will have the ability to collaborate, plan, and project manage with all underground stakeholders on large and/or complex underground projects, from conception through construction, to prevent underground damages throughout the life of the project. Once the design phase is completed, the CPA project can be continued into the construction phase by the project owner or contractor who can place Complex Project and Routine notifications on the project.

Section 4 of The Underground Utility Line Protection Act 287 as Amended requires that all Designers that are “preparing a drawing which requires excavation or demolition work within this Commonwealth: To request the line and facility information prescribed by Section 2(4) from the One Call System not less than ten nor more than ninety business days before final design is to be completed. This clause is not intended to prohibit designers from obtaining such information more than ninety days before final design is to be completed; however, they shall state in their requirements that such work is preliminary."

Not familiar with CPA? Have questions about Pennsylvania 811 Design process? Please contact the Pennsylvania 811 Damage Prevention Liaison in your area. Their contact information can be found at


Spring 2024  
Spring 2024 Newsletter Highlights
  • Fax to the Future - Switching from fax to email delivery can save you 40%
  • Introduction to Ticket Attachments
  • Coordinate PA New Updates
  • Milestone with One Millionth Dig Notification
Winter 2023

Read Articles
  • Documenting Your Complex Project Meeting
  • Announcing Keynote Speaker for our 2024 Safety Day Conferences
  • Damage Prevention and Public Awareness
  • Repeating Our Past Mistakes - Setting Our Crews Up for Failure
  • Spring 2024 Upcoming Events


  • A Roadmap for Innovation
  • One Call in Europe
  • Streamlining Service Provider Operations
  • 50% Underground by 2040?
  • Defending Utility Damage Claims when the Excavator is "Not-At-Fault"
  • Essential Guidelines for Ensuring Utility Line Locating Safety
Fall 2023
  • The LIfecycle of a Routine Ticket
  • The Four C's of Utility Coordination
  • 811 Day Recap (2023)
  • 2024 PA Safety Day Conferences Dates & Locations Announced


  • Diversity Inclusion in the Damage Prevention Industry
  • Recommendations for a Field Audit
  • Utilizing Predictive Analytics to Manage Limited Resoures
  • The Reforms Needed to Cut Excavation Damages
  • Unearthing Value: Digital Mapping & Data for Compliance