Employment Opportunities
Customer Service Representative
Pennsylvania One Call System, Inc. is currently seeking an experienced Customer Service Representative to join our team in West Mifflin, Pennsylvania.
About us:
Pennsylvania One Call System, Inc. is a non-profit service company dedicated to minimizing utility service interruptions, reducing on-the-job injuries and deaths, promoting a higher level of public safety and protecting the environment, available 24 hours per day, every day of the year. We are seeking motivated, dependable people to staff our inbound contact center located in West Mifflin. Responsibilities including handling inbound calls, webchat, and email, from homeowners and excavators digging in Pennsylvania, gathering information about their proposed excavation project for relay to utilities and other underground facility owners to mark the location of known buried facilities. The position requires extensive telephone work and data entry in a structured environment.
Summary:
We are looking for a motivated, dependable individual who can listen to customer requests, locate proposed excavation sites on a map, accurately capture project data, and relay information to underground facility owners. The successful candidate for this role will have genuine desire to help customers, active listening skills, strong typing and spelling skills, and the ability to read a map. Training will be 4 weeks and will be done at the office in West Mifflin, PA.
Responsibilities:
- Handle inbound interactions homeowners, excavators, designers and utility companies
- Communicate empathetically with our customers to understand and address their needs
- Work accurately with close attention to detail
Education & Experience:
- High school diploma, general education degree or equivalent
- Minimum of 2 years of previous experience within a customer facing environment preferred
- Exceptional phone skills and persuasive communication style
- Must be socially focused; “How can I help you?" attitude and a fast learner
- Ability to remain calm and courteous under pressure and navigate tense situations
- Proficient with a computer and ability to navigate through multiple applications including, but not limited to: Web applications,
Chrome, Microsoft Office, Microsoft Teams or Zoom - Typing speed of 40+ WPM required
- Flexible schedule
Compensation and Benefits
- Compensation is commensurate with experience
- Medical, Dental & Vision plans offered
- Attractive 401(k) Plan
- Short Term & Long-Term disability (Company Sponsored)
- Company paid Life Insurance
Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE
Williamsport Area
Job Type: Full-time
Number of hires for this role: 1
Are you ready for a job with meaning?
Working for Pennsylvania 811 means you are helping to protect Pennsylvania’s underground infrastructure. Our purpose is to promote safety and prevent damage to underground facilities.
As a Damage Prevention Liaison (DPL) you will act as a community and industry representative, and help keep the community you live in safe. The successful candidate should be self-motivated and possess verbal communication skills to advocate our “Call Before You Dig” cause to underground facility owners, excavators, designers, engineers and other stakeholders.
The DPL position is a full-time position. Days and hours of work are Monday through Friday, and generally during normal business hours; however, at times, some extended hours and weekend work is required. This position work location is remote (work-from-home), with extensive local travel up to 75% of the time throughout assigned region, including overnight stays, and with occasional to frequent travel to other state regions as assigned. Must live in within 25 miles of the City of Williamsport, PA.
QUALIFICATIONS:
- Bachelor's degree (B.A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience
- Valid driver's license and vehicle capable of transporting self and materials required for trade shows, training sessions and presentations
- Demonstrated public speaking and presentation skills
- Utility company industry experience is a plus
- Excellent interpersonal skills, including strong proven leadership skills and strong oral and written communication skills
Proficient with technology, especially computer systems, software applications, phone system, Microsoft Office (Word, Excel, Outlook, etc.) - Well-developed organizational, problem solving, time management skills, and the ability to handle multiple priorities and switch from one to another quickly
- Attend stakeholder and industry events that attract new members; engage and retain existing members and stakeholders; manage member relationships and act as Liaison between member companies and Pennsylvania 811
- Increase participation at Utility Coordinating meetings by building relationships through associations; educate the members of the Utility Coordinating meetings by offering presentations or other means of education
- Educate all stakeholders about the law, best practices, call center policies via conducting presentations and training sessions, coordinating stakeholder meetings, and trade shows
- Maintain and track data related to community, educational events and outreach efforts in a timely manner
- Assist as needed with marketing, content creation/updates, and other job-related activities
- Conduct outbound outreach telephone calls to approximately 300 members per year
- Supervisor Responsibility: This position does not have any supervisory responsibilities
- Salary; Exempt; annual merit increases based on both defined expectations and observed performance.
- 401(k)
- Dental insurance
- Short and Long Disability insurance
- Vehicle Allowance
- Prescription Plan
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE
Payroll & Benefits Administrator – Fulltime (In Office)
Overview:
We are seeking a highly organized and detail-oriented Payroll & Benefits Administrator to manage all aspects of employee compensation and benefits administration. This position plays a key role in ensuring timely and accurate payroll processing, benefits enrollment and compliance, and employee support. The ideal candidate will have strong analytical skills, a customer-service mindset, and experience working with Paychex Flex and accounting systems.
Why Join Us?
At Pennsylvania One Call System, Inc., we value precision, collaboration, and professional growth. You'll be part of a team that supports our greatest asset—our people. If you’re passionate about payroll and benefits and want to make a difference in a supportive, mission-driven environment, we’d love to hear from you.
Key Responsibilities:
- Maintain employee records in Paychex and accounting systems, including new hire data, personnel changes, and terminations.
- Administer employee benefits: enrollments, changes, terminations, and maintain up-to-date benefit information.
- Process bi-weekly payroll in Paychex Flex, including timesheet verification, pay adjustments, and all deductions (taxes, 401K, insurance, etc.).
- Submit temporary staff hours to staffing agencies weekly.
- Ensure accurate calculation and timely remittance of 401(k) contributions to Fidelity and initiate enrollments as applicable.
- Monitor and reconcile benefit premium invoices.
- Respond to employee inquiries and resolve issues related to payroll, benefits, PTO, and deductions.
- Maintain accurate records and documentation to support compliance with federal, state, and local laws.
- Prepare and maintain Excel spreadsheets for PTO and timekeeping.
- Assist in preparing year-end reports, payroll reconciliation, and annual payroll-related budget items.
- Develop and maintain workflow checklists and payroll/benefits procedures for internal use.
Education & Experience:
- High school diploma required; courses in Accounting, Math, or Computer Applications preferred.
- Minimum 3 years of payroll or accounting experience, or a combination of education and relevant experience.
- Experience with Paychex Flex and Microsoft Business Central strongly preferred.
- Degree in Accounting, Business Administration, or related field is a plus.
Technical Knowledge:
- Solid understanding of payroll and benefits administration, tax regulations, and compliance requirements.
- Proficiency in Microsoft Office (Excel, Outlook, Word); experience with document management software (Laserfiche), online banking, and association management software.
- Ability to manage records, prepare reports, and handle confidential information with discretion.
Key Skills & Competencies:
- Critical thinking, problem-solving, and attention to detail.
- Strong organizational and time management skills; ability to multitask effectively.
- Excellent written and verbal communication skills.
- High level of accuracy in data entry and financial reconciliation.
- Customer service-oriented; demonstrates empathy and professionalism in interactions.
- Ability to adapt to changing procedures and systems.
Physical Requirements:
- Prolonged periods of sitting and working at a computer.
- Ability to lift office supplies up to 20 lbs. occasionally.
- Regular use of office equipment and software applications.
- Participation in meetings, training sessions, and presentations as needed.
Work Environment:
- Quiet, professional office setting.
- Standard business hours with occasional need for extended hours during payroll or year-end processing.
Compensation and Benefits:
- Hourly; Non- Exempt; Compensation is commensurate with experience
- Medical, Dental & Vision plans offered
- Attractive 401(k) Plan
- Short Term & Long-Term disability (Company Sponsored)
- Company paid Life Insurance
Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE
Senior Network and Systems Engineer (In Office)
Are you a forward-thinking architect of infrastructure and software systems? We’re looking for a Senior Network and Systems Engineer to lead the evolution of our technical landscape. In this high-impact role, you’ll shape resilient platforms, develop cutting-edge applications, and mentor a dedicated team—all while fostering collaboration across the organization.
What You’ll Do
- Architect and manage our hybrid infrastructure with a focus on scalability, security, and disaster recovery
- Build and maintain enterprise-grade network and virtualization environments
- Lead internal software development projects with precision and creativity
- Foster innovation through mentorship, process improvements, and proactive project leadership
- Ensure mission-critical databases and systems support core business functions and organizational continuity
What Sets You Apart
- 10+ years of progressive experience across systems engineering, software development, and infrastructure leadership
- Deep expertise in virtualization (VMware, Hyper-V), SANs, secure networking, and enterprise backup solutions
- Proven ability to guide teams, manage cross-functional projects, and drive innovation
- Comfortable wearing multiple hats—leader, developer, architect, mentor
Why You’ll Love Working With Us
Here, technology meets purpose. We value strong minds and generous hearts—those who lead with insight and collaborate with care. You’ll join a team that thrives on mutual respect, shared growth, and meaningful impact.
We believe that leadership is measured not just by results, but by the way we uplift others along the journey. Our Technology team values transparency, kindness, and continuous learning. The Senior Network and Systems Engineer isn't just a technical guide—they’re a mentor, a collaborator, and a catalyst for positive change. Together, we build resilient systems and resilient relationships.
Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE