Employment Opportunities
In-bound Call Center Customer Service Representative (in-office) Submit Resume
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Job Summary:
Imagine ending every single day knowing you made someone safer… simply because you showed up and gave your best.
That powerful feeling — the pride that comes from selflessly helping others — could be the foundation of your everyday work.
If you’re driven by purpose, fueled by compassion, and motivated by the chance to protect others, this role will speak directly to your heart. Here, your critical thinking isn’t just valued — it matters. Your ability to gather and analyze information, solve problems, and translate data into meaningful digital maps can directly shape someone’s safety, confidence, and peace of mind.
Every decision you make.
Every detail you catch.
Every moment you stay alert.
All of it contributes to someone’s protection.
If you’re ready for a career where your work has genuine impact — where your actions uplift others and your dedication truly makes a difference — we want you on our team.
If this sounds like your calling… apply today. Your opportunity to make a meaningful difference starts here.
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Job Description:
Join the inbound call center team at Pennsylvania One Call System, Inc., located in West Mifflin, PA!
As a customer service representative, you will be responsible for handling inbound calls from homeowners, excavators, designers, and utility owners. You will be required to communicate empathetically with our customers to understand and address their needs. In order to succeed in this position, you will need to exhibit a strong attention to detail, a high level of critical thinking skills, the ability to gather, analyze, and comprehend worksite data, and translate that data to a digital mapping system.
Position Requirements:
- High School Diploma, general education degree, or equivalent
- 2+ years of previous experience within a customer facing environment is preferred
- Exceptional phone skills and cooperative communication style
- Must have a helpful and positive attitude; “How can I help you?”
- Ability to remain calm and courteous in a high pressure, fast-paced, and sometimes stressful environment
- Fast-learner with proficiency in general computer knowledge and multiple computer applications. This includes: Web Applications, Chrome, Microsoft Office, Microsoft Teams, Zoom, and more
- Typing speed of 40+ WPM required
- Flexible schedule
- Complete and pass a pre-employment drug test and background check
- Compensation $20.88/hr
- Medical, Dental, and Vision plans offered
- Generous 401(k) Plan
- Company-Paid Short Term & Long-Term disability
- Company paid Life Insurance
- 24/7 call center, with many available shifts
- Paid Training
- Free on-site parking
Interested, qualified candidates: Submit Resume
Location: 925 Irwin Run Rd, West Mifflin, PA, 15122
Submit Resume
Pennsylvania One Call System, Inc. is seeking a dependable and detail-oriented Accounting Clerk to support accurate financial records and efficient payment processing. The primary focus of this position is accounts payable, with additional support for accounts receivable, reporting, and audit preparation.
The successful candidate will demonstrate strong attention to detail, sound judgment, confidentiality, and a professional, customer-service-oriented approach when working with vendors, customers, and internal teams.
Key Responsibilities:
- Receive, review, verify, code, and post vendor invoices accurately and on time.
- Prepare accounts payable checks or payment documentation and coordinate payment distribution according to established procedures.
- Maintain accurate vendor files, account records, and supporting documentation.
- Create and update vendor account information.
- Research invoice, payment, and vendor statement discrepancies and follow through to resolution.
- Support general ledger accuracy by reviewing coding, documentation, and transaction details.
- Prepare monthly spreadsheets and accounts payable documentation.
- Assist with audit preparation by maintaining organized records and preparing requested documentation.
- Respond professionally to vendor and internal inquiries related to invoices, payments, and account status.
- Provide accounts receivable support, including processing credit card payments and maintaining related documentation.
- Perform other related accounting or administrative duties as assigned.
Education & Experience:
- High school diploma required; coursework in Accounting, Math, or Computer Applications preferred.
- College diploma or degree in accounting, business administration, or a related field is a plus.
- One to three years of accounts payable, bookkeeping, or general accounting experience preferred; accounts receivable or payment processing experience is a plus.
Technical Knowledge:
- Excellent attention to detail and commitment to accuracy.
- Strong organization, prioritization, and time management skills.
- Analytical thinking and problem-solving ability.
- Professional judgment and ability to work independently when needed.
- Clear communication and interpersonal skills.
- Ability to work well in a team environment while managing competing priorities.
Physical Requirements:
- Prolonged periods of sitting and working at a computer.
- Ability to lift office supplies up to 20 lbs. occasionally.
- Regular use of office equipment and software applications.
- Participation in meetings, training sessions, and presentations as needed.
Compensation and Benefits:
- Hourly; Non- Exempt; Compensation is commensurate with experience
- Medical, Dental & Vision plans offered
- Generous 401(k) Plan
- Short Term & Long-Term disability (Company Sponsored)
- Company paid Life Insurance
Interested, qualified candidates: Submit Resume
Location: 925 Irwin Run Rd, West Mifflin, PA, 15122
Damage Prevention Liaison
Scranton Area Submit Resume
Job Description and Travel Requirements:
Job Type: Full-time
Number of hires for this role: 1
Are you ready for a job with meaning?
Working for Pennsylvania 811 means you are helping to protect Pennsylvania’s underground infrastructure.
As a Damage Prevention Liaison (DPL) you will act as a community and industry representative and help keep the community you live in safe. The successful candidate should be self-motivated and possess verbal communication skills to advocate our “Call Before You Dig” cause to underground facility owners, excavators, designers, engineers and other stakeholders.
The DPL position is a full-time position. Days and hours of work are Monday through Friday, and generally during normal business hours; however, at times, some extended hours and weekend work is required. This position work location is remote (work-from-home), with extensive local travel up to 75% of the time throughout assigned region, including overnight stays, and with occasional to frequent travel to other state regions as assigned. Must live in within 25 miles of the City of Scranton, PA.
Position Requirements and Responsibilities:
- Bachelor's degree (B.A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience
- Valid driver's license and vehicle capable of transporting self and materials required for trade shows, training sessions and presentations
- Demonstrated public speaking and presentation skills
- Utility company industry experience is a plus
- Excellent interpersonal skills, including strong proven leadership skills and strong oral and written communication skills
Proficient with technology, especially computer systems, software applications, phone system, Microsoft Office (Word, Excel, Outlook, etc.) - Well-developed organizational, problem solving, time management skills, and the ability to handle multiple priorities and switch from one to another quickly
- Attend stakeholder and industry events that attract new members; engage and retain existing members and stakeholders; manage member relationships and act as Liaison between member companies and Pennsylvania 811
- Increase participation at Utility Coordinating meetings by building relationships through associations; educate the members of the Utility Coordinating meetings by offering presentations or other means of education
- Educate all stakeholders about the law, best practices, call center policies via conducting presentations and training sessions, coordinating stakeholder meetings, and trade shows
- Maintain and track data related to community, educational events and outreach efforts in a timely manner
- Assist as needed with marketing, content creation/updates, and other job-related activities
- Conduct outbound outreach telephone calls to approximately 300 members per year
- Supervisor Responsibility: This position does not have any supervisory responsibilities
- Salary; Exempt; annual merit increases based on both defined expectations and observed performance.
- Generous 401(k) Plan
- Medical, Dental, and Vision plans offered with prescription plan
- Company-paid Short and Long-term Disability insurance
- Company paid Life Insurance
- Paid Time off
- Vehicle Allowance
NO PHONE CALLS PLEASE
Payroll & Benefits Administrator – Fulltime (In Office) Submit Resume
Overview:
We are seeking a highly organized and detail-oriented Payroll & Benefits Administrator to manage all aspects of employee compensation and benefits administration. This position plays a key role in ensuring timely and accurate payroll processing, benefits enrollment and compliance, and employee support. The ideal candidate will have strong analytical skills, a customer-service mindset, and experience working with Paychex Flex and accounting systems.
Why Join Us?
At Pennsylvania One Call System, Inc., we value precision, collaboration, and professional growth. You'll be part of a team that supports our greatest asset—our people. If you’re passionate about payroll and benefits and want to make a difference in a supportive, mission-driven environment, we’d love to hear from you.
Key Responsibilities:
- Maintain employee records in Paychex and accounting systems, including new hire data, personnel changes, and terminations.
- Administer employee benefits: enrollments, changes, terminations, and maintain up-to-date benefit information.
- Process bi-weekly payroll in Paychex Flex, including timesheet verification, pay adjustments, and all deductions (taxes, 401K, insurance, etc.).
- Submit temporary staff hours to staffing agencies weekly.
- Ensure accurate calculation and timely remittance of 401(k) contributions to Fidelity and initiate enrollments as applicable.
- Monitor and reconcile benefit premium invoices.
- Respond to employee inquiries and resolve issues related to payroll, benefits, PTO, and deductions.
- Maintain accurate records and documentation to support compliance with federal, state, and local laws.
- Prepare and maintain Excel spreadsheets for PTO and timekeeping.
- Assist in preparing year-end reports, payroll reconciliation, and annual payroll-related budget items.
- Develop and maintain workflow checklists and payroll/benefits procedures for internal use.
Education & Experience:
- High school diploma required; courses in Accounting, Math, or Computer Applications preferred.
- Minimum 3 years of payroll or accounting experience, or a combination of education and relevant experience.
- Experience with Paychex Flex and Microsoft Business Central strongly preferred.
- Degree in Accounting, Business Administration, or related field is a plus.
Technical Knowledge:
- Solid understanding of payroll and benefits administration, tax regulations, and compliance requirements.
- Proficiency in Microsoft Office (Excel, Outlook, Word); experience with document management software (Laserfiche), online banking, and association management software.
- Ability to manage records, prepare reports, and handle confidential information with discretion.
Key Skills & Competencies:
- Critical thinking, problem-solving, and attention to detail.
- Strong organizational and time management skills; ability to multitask effectively.
- Excellent written and verbal communication skills.
- High level of accuracy in data entry and financial reconciliation.
- Customer service-oriented; demonstrates empathy and professionalism in interactions.
- Ability to adapt to changing procedures and systems.
Physical Requirements:
- Prolonged periods of sitting and working at a computer.
- Ability to lift office supplies up to 20 lbs. occasionally.
- Regular use of office equipment and software applications.
- Participation in meetings, training sessions, and presentations as needed.
Work Environment:
- Quiet, professional office setting.
- Standard business hours with occasional need for extended hours during payroll or year-end processing.
Compensation and Benefits:
- Hourly; Non- Exempt; Compensation is commensurate with experience
- Medical, Dental & Vision plans offered
- Attractive 401(k) Plan
- Short Term & Long-Term disability (Company Sponsored)
- Company paid Life Insurance
Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE