Employment Opportunities

Customer Service Representative

Pennsylvania One Call System, Inc. is currently seeking an experienced Customer Service Representative to join our team in West Mifflin, Pennsylvania.

About us:

Pennsylvania One Call System, Inc. is a non-profit service company dedicated to minimizing utility service interruptions, reducing on-the-job injuries and deaths, promoting a higher level of public safety and protecting the environment, available 24 hours per day, every day of the year.  We are seeking motivated, dependable people to staff our inbound contact center located in West Mifflin. Responsibilities including handling inbound calls, webchat, and email, from homeowners and excavators digging in Pennsylvania, gathering information about their proposed excavation project for relay to utilities and other underground facility owners to mark the location of known buried facilities.  The position requires extensive telephone work and data entry in a structured environment.   

Summary:

We are looking for a motivated, dependable individual who can listen to customer requests, locate proposed excavation sites on a map, accurately capture project data, and relay information to underground facility owners. The successful candidate for this role will have genuine desire to help customers, active listening skills, strong typing and spelling skills, and the ability to read a map.  Training will be 4 weeks and will be done at the office in West Mifflin, PA.

Responsibilities:

  • Handle inbound interactions homeowners, excavators, designers and utility companies 
  • Communicate empathetically with our customers to understand and address their needs 
  • Work accurately with close attention to detail 

Education & Experience:

  • High school diploma, general education degree or equivalent 
  • Minimum of 2 years of previous experience within a customer facing environment preferred 
  • Exceptional phone skills and persuasive communication style 
  • Must be socially focused; “How can I help you?" attitude and a fast learner  
  • Ability to remain calm and courteous under pressure and navigate tense situations 
  • Proficient with a computer and ability to navigate through multiple applications including, but not limited to: Web applications,
    Chrome, Microsoft Office, Microsoft Teams or Zoom
  • Typing speed of 40+ WPM required 
  • Flexible schedule 

Compensation and Benefits

  • Compensation is commensurate with experience 
  • Medical, Dental & Vision plans offered
  • Attractive 401(k) Plan
  • Short Term & Long-Term disability (Company Sponsored)
  • Company paid Life Insurance 

Interested, qualified candidates: Submit Resume

NO PHONE CALLS PLEASE

Damage Prevention Liaison
City of Lancaster Area

Job Type: Full-time
Number of hires for this role: 1

Are you ready for a job with meaning?
Working for Pennsylvania 811 means you are helping to protect Pennsylvania’s underground infrastructure. Our purpose is to prevent damage to underground facilities. To promote safety, we provide an efficient and effective communications network among project owners, designer, excavators, and facility owners.

Position Description and Travel Requirements:
As a Damage Prevention Liaison (DPL) you will act as a community and industry representative, and help keep the community you live in safe. The successful candidate should be self-motivated and possess verbal communication skills to advocate our “Call Before You Dig” cause to underground facility owners, excavators, designers, engineers and other stakeholders.

The DPL position is a full-time position. Days and hours of work are Monday through Friday, and generally during normal business hours; however, at times, some extended hours and weekend work is required. This position work location is remote (work-from-home), with extensive local travel up to 75% of the time throughout assigned region, including overnight stays, and with occasional to frequent travel to other state regions as assigned. Must live in within 30 miles of the City of Lancaster, PA.

QUALIFICATIONS:
  • Bachelor's degree (B.A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Valid driver's license and vehicle capable of transporting self and materials required for trade shows, training sessions and presentations
  • Demonstrated public speaking and presentation skills
  • Utility company industry experience is a plus
  • Excellent interpersonal skills, including strong proven leadership skills and strong oral and written communication skills
  • Proficient with technology, especially computer systems, software applications, phone system, Microsoft Office (Word, Excel, Outlook, etc.)
  • Well-developed organizational, problem solving, time management skills, and the ability to handle multiple priorities and switch from one to another quickly
RESPONSIBILITIES:
  • Attend stakeholder and industry events that attract new members; engage and retain existing members and stakeholders; manage member relationships and act as Liaison between member companies and Pennsylvania 811
  • Increase participation at Utility Coordinating meetings by building relationships through associations; educate the members of the Utility Coordinating meetings by offering presentations or other means of education
  • Educate all stakeholders about the law, best practices, call center policies via conducting presentations and training sessions, coordinating stakeholder meetings, and trade shows
  • Maintain and track data related to community, educational events and outreach efforts in a timely manner
  • Assist as needed with marketing, content creation/updates, and other job-related activities
  • Conduct outbound outreach telephone calls to approximately 300 members per year
    • Supervisor Responsibility: This position does not have any supervisory responsibilities
COMPENSATION:
  • Salary; Exempt; annual merit increases based on both defined expectations and observed performance.
COMPANY BENEFITS:
  • 401(k)
  • Dental insurance
  • Short and Long Disability insurance
  • Vehicle Allowance
  • Prescription Plan
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
COVID-19 considerations:
  • Company is following all CDC, OSHA, DOL, State and Local Guidelines.
Pennsylvania One Call System is a privately funded 501(c)6 nonprofit whose purpose is to prevent damage to underground facilities. www.paonecall.org

Interested, qualified candidates: Submit Resume
NO PHONE CALLS PLEASE
 

Programmer Analyst
 
About us:
Pennsylvania One Call System, Inc. is a non-profit service company dedicated to minimizing utility service interruptions, reducing on-the-job injuries and deaths, promoting a higher level of public safety and protecting the environment, available 24 hours per day, every day of the year. We are seeking a Programmer Analyst to join our company in West Mifflin who is familiar with SQL Server database design and has knowledge and experience of full stack development including Design, Coding, Testing and Documentation of UI, backend services, and databases.
 
Summary:
We are looking for a motivated and dependable person to join our technology team in West Mifflin who has a good understanding of the organization's goals and objectives, knowledge of Designs SQL databases, tables, and triggers needed to meet project needs using SQL Server Management Studio, can communicate with users to gather information about applications, analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment, can critically think through alternative solutions, conclusions or approaches to problems.
 
Responsibilities
  • Consults with users to gather information about application needs, objectives, functions, features, and input and output requirements; and to prototype, refine, test and debug applications. Installs, tests, and monitors applications after implementation.
  • Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
  • Designs, codes, compiles, and tests applications, creates screen layouts, graphical user interfaces, complex web pages, such as Web Ticket Entry, Online Ticket Management, Time Off Request System, and Web Single Address; printed outputs, backend processes, and integrates code with other systems, such as iMIS.
  • Keeps applications up to date with the newest technologies available. Updates applications to be readily available on any device platform including mobile.
  • Writes and maintains documentation to describe application development, logic, coding, testing, changes, and corrections; and reviews documentation written by others that describes installation and operating procedures.
  • Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications.
  • Acts as a support liaison between external product vendors and internal employees. Provides support as well as issues support requests. Troubleshoots integration issues between external vendors and internal applications.
  • Stays readily available as part of the Emergency Response Team, participating in ER tests.
  • Designs SQL databases, tables, and triggers as needed to meet project needs using SQL Server Management Studio.
  • Researches external products that will aid in the development of specified projects. Reports the findings of this research to direct supervisor for review.
  • Maintains professional and technical knowledge by attending education workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Education & Experience:
  • Bachelor’s degree in the field of computer science, information systems, or software engineering, and 2 to 3 years equivalent work experience; or equivalent combination of education and experience.
  • Knowledge and experience of full stack development including Design, Coding, Testing, and Documentation of UI, backend services, and databases.
  • Experience developing web, desktop, and mobile applications.
  • Experience with UI/UX design.
  • Familiarity with SQL Server database design as well as creation of tables, views, and stored procedures.
  • Experience with Microsoft IIS Web Server.
  • Knowledge of multiple front-end/client technology and libraries (e.g. HTML/ CSS, JavaScript and JavaScript frameworks (e.g. Angular or React is a plus), XML, jQuery, Bootstrap, Telerik).
  • Knowledge of languages and entity framework (e.g. C#, VB.NET, .NET Framework, .NET Core, MVC Design Pattern).
Compensation and Benefits
  • Compensation is commensurate with experience
  • Medical, Dental & Vision plans offered
  • Attractive 401(k) Plan
  • Short Term & Long-Term disability (Company Sponsored)
  • Company paid Life Insurance
Interested, qualified candidates: Submit Resume

NO PHONE CALLS PLEASE