Employment Opportunities
In-bound Call Center Customer Service Representative (in-office)
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Job Summary:
Imagine ending every single day knowing you made someone safer… simply because you showed up and gave your best.
That powerful feeling — the pride that comes from selflessly helping others — could be the foundation of your everyday work.
If you’re driven by purpose, fueled by compassion, and motivated by the chance to protect others, this role will speak directly to your heart. Here, your critical thinking isn’t just valued — it matters. Your ability to gather and analyze information, solve problems, and translate data into meaningful digital maps can directly shape someone’s safety, confidence, and peace of mind.
Every decision you make.
Every detail you catch.
Every moment you stay alert.
All of it contributes to someone’s protection.
If you’re ready for a career where your work has genuine impact — where your actions uplift others and your dedication truly makes a difference — we want you on our team.
If this sounds like your calling… apply today. Your opportunity to make a meaningful difference starts here.
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Job Description:
Join the inbound call center team at Pennsylvania One Call System, Inc., located in West Mifflin, PA!
As a customer service representative, you will be responsible for handling inbound calls from homeowners, excavators, designers, and utility owners. You will be required to communicate empathetically with our customers to understand and address their needs. In order to succeed in this position, you will need to exhibit a strong attention to detail, a high level of critical thinking skills, the ability to gather, analyze, and comprehend worksite data, and translate that data to a digital mapping system.
Position Requirements:
- High School Diploma, general education degree, or equivalent
- 2+ years of previous experience within a customer facing environment is preferred
- Exceptional phone skills and cooperative communication style
- Must have a helpful and positive attitude; “How can I help you?”
- Ability to remain calm and courteous in a high pressure, fast-paced, and sometimes stressful environment
- Fast-learner with proficiency in general computer knowledge and multiple computer applications. This includes: Web Applications, Chrome, Microsoft Office, Microsoft Teams, Zoom, and more
- Typing speed of 40+ WPM required
- Flexible schedule
- Complete and pass a pre-employment drug test and background check
- Compensation $20.88/hr
- Medical, Dental, and Vision plans offered
- Generous 401(k) Plan
- Company-Paid Short Term & Long-Term disability
- Company paid Life Insurance
- 24/7 call center, with many available shifts
- Paid Training
- Free on-site parking
Interested, qualified candidates: Submit Resume
Location: 925 Irwin Run Rd, West Mifflin, PA, 15122
Scranton Area
Job Description and Travel Requirements:
Job Type: Full-time
Number of hires for this role: 1
Are you ready for a job with meaning?
Working for Pennsylvania 811 means you are helping to protect Pennsylvania’s underground infrastructure.
As a Damage Prevention Liaison (DPL) you will act as a community and industry representative and help keep the community you live in safe. The successful candidate should be self-motivated and possess verbal communication skills to advocate our “Call Before You Dig” cause to underground facility owners, excavators, designers, engineers and other stakeholders.
The DPL position is a full-time position. Days and hours of work are Monday through Friday, and generally during normal business hours; however, at times, some extended hours and weekend work is required. This position work location is remote (work-from-home), with extensive local travel up to 75% of the time throughout assigned region, including overnight stays, and with occasional to frequent travel to other state regions as assigned. Must live in within 25 miles of the City of Scranton, PA.
Position Requirements and Responsibilities:
- Bachelor's degree (B.A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience
- Valid driver's license and vehicle capable of transporting self and materials required for trade shows, training sessions and presentations
- Demonstrated public speaking and presentation skills
- Utility company industry experience is a plus
- Excellent interpersonal skills, including strong proven leadership skills and strong oral and written communication skills
Proficient with technology, especially computer systems, software applications, phone system, Microsoft Office (Word, Excel, Outlook, etc.) - Well-developed organizational, problem solving, time management skills, and the ability to handle multiple priorities and switch from one to another quickly
- Attend stakeholder and industry events that attract new members; engage and retain existing members and stakeholders; manage member relationships and act as Liaison between member companies and Pennsylvania 811
- Increase participation at Utility Coordinating meetings by building relationships through associations; educate the members of the Utility Coordinating meetings by offering presentations or other means of education
- Educate all stakeholders about the law, best practices, call center policies via conducting presentations and training sessions, coordinating stakeholder meetings, and trade shows
- Maintain and track data related to community, educational events and outreach efforts in a timely manner
- Assist as needed with marketing, content creation/updates, and other job-related activities
- Conduct outbound outreach telephone calls to approximately 300 members per year
- Supervisor Responsibility: This position does not have any supervisory responsibilities
- Salary; Exempt; annual merit increases based on both defined expectations and observed performance.
- Generous 401(k) Plan
- Medical, Dental, and Vision plans offered with prescription plan
- Company-paid Short and Long-term Disability insurance
- Company paid Life Insurance
- Paid Time off
- Vehicle Allowance
NO PHONE CALLS PLEASE