Information you will need when you call . . .

Your information will be repeated back to you to verify accuracy.

Items in BLUE are required:

the telephone number, including the area code, of the excavating company, design firm, or homeowner placing the call.

Caller’s name - the name of the person placing the call.

Company name - the name of the company doing the excavation work; the designer’s company name.

Address, City, Sate and Zip - the mailing address of the company/or homeowner placing the call.

County - the name of the county where the work will take place.

Municipality - City, Township or Borough where the work will take place. If in the city of: Allentown, Erie, Philadelphia or Pittsburgh, the ward number is needed.

The location where you will be working - Name of the street and/or route number and the exact address number (if known).

The nearest intersection’s name - The nearest intersection to the work site; does not have to be a major intersection.

The name of a second intersection near the work site - this field is used by the Customer Service Representative (CSR) when a caller indicates they are digging between 2 streets. This field can also be used to hold the nearest major intersection name.

Is the proposed excavation area (dig site) marked in white? - the area where the digging is going to take place (have you marked it in white?). Please answer yes or no.

Other information that would help the locator find the site - Clarifying information to specify the exact location of the dig.

The type of work being done - the specific reason for the excavation

Working in the Street, Sidewalk, Public or Private Property - designating where the work will take place. Other designations such as right of way, treelawn, berm, stream etc., can also be specified.

The approximate depth you are digging - Maximum depth.

The extent of the excavation - the approximate size of the opening; the length and width or diameter.

The method of excavation - Indicate how the earth will be moved. Such as anchoring, augering, backfilling, blasting, boring, directional boring, digging, ditching, drilling, driving-in, grading, hand-digging, plowing-in, pulling-in, ripping, scraping, tilling, trenching, trenchless excavation, tunneling or vacuum excavation.

Who is the work being done for - The person who hires an excavator for construction or any other project which requires excavation or demolition work.

Mapping - Finding the dig site on our map so we can notify the correct facility owners. The CSR may ask additional questions to help find the site.

Person to contact - The name of the person the facility owners can contact in case additional information is required.

Phone number and extension - The phone number with area code and the extension, if needed for daytime contact.

Best Time to Call - When the contact person is normally available for the facility owner to contact with any questions.

Fax number - A dedicated fax line that can receive the responses from the facility owners.

Email - Email address of the caller if they have one.

LAWFUL START DATES - 3 business days through 10 business days from the date the call is placed. These dates indicate the earliest date that digging can begin and the last possible date when digging must begin.

Scheduled excavation date - The date the excavation work is scheduled to begin. The work cannot begin prior to the date given.

Start time - The estimated time the excavator plans to be on site.

Duration of a job - The approximate number of hours, days, weeks, months or years you will be actively working on this excavation.

Job Number - A specific number used to identify a job.

Remarks - Notes informing specific facility owners that they are involved. This is also the place to request a job site meeting, indicating the requested date and time.

ROUTINE
A notification requiring not less than 3 nor more than 10 business days notice.

EMERGENCY
Does it meet the definition in the law? Emergency is defined as a sudden or unforeseen occurrence involving a clear and immediate danger to life, property and the environment, including, but not limited to, serious breaks or defects in a facility owner’s lines.